General Terms and Conditions — Coaching

About eu | Mariana Teixeira Macedo
Version 1.0 — 5 October 2026

This is a translation for convenience. The Portuguese version is the original text.

1. Identification

Service provider:
Mariana Teixeira Macedo | About eu
Eindhoven, the Netherlands
mariana.macedo@about-eu.com | about-eu.com

KVK number: 42204083. VAT number: to be added as soon as it is issued.

2. Scope

These Terms and Conditions apply to all coaching services provided by About eu, both to individual clients (B2C) and to companies (B2B), and form an integral part of the Coaching Agreement signed by the parties.

3. The Coaching Process

Coaching is a structured, goal-oriented process of reflection and action, shaped around the coachee's context, pace and goals. It is a thinking partnership: the answers come from the coachee, and the coach brings the structure, the questions and a psychology background.

There is no fixed programme or predetermined number of sessions. Coaching is not therapy, consultancy or mentoring, and it does not replace medical, psychological, legal or financial advice.

4. Session Length and Format

• Standard length: 60 minutes per session.
• Format: online (Microsoft Teams) or in person in Eindhoven (Netherlands), at your organisation or a place we choose together that is suitable for a confidential conversation.
• The session starts at the scheduled time. If the coachee is up to 10 minutes late, the session continues as normal and may be extended, depending on the coach's availability. Arriving more than 10 minutes late does not give the right to an extension, and the session is charged in full.
• If the coach is more than 10 minutes late, the missing time is made up within the same session or, if that is not possible, only the missing time is rescheduled for another day, at no cost.

5. Booking, Rescheduling and Cancellation Policy

Booking

• Sessions are booked at least 48 hours in advance, directly with the coach, from one session to the next, or through the booking link (Calendly) shared with enrolled clients. This includes Session 1.

Rescheduling and Cancellation

• You may reschedule a session at no cost with at least 48 hours' notice. There is no fixed limit on the number of reschedules, as long as this notice is given.
• You may cancel a session at no cost with at least 48 hours' notice. There is no fixed limit on the number of cancellations, as long as this notice is given.
• Rescheduling and cancellations are communicated by email or, once WhatsApp Business is active, also through it.
• Rescheduling or cancelling with less than 48 hours' notice is treated as a late reschedule or a late cancellation, respectively (see the exceptions below).
• A no-show without notice is treated as a cancellation without notice (see the exceptions below).

• If there are 3 consecutive late reschedules, late cancellations or no-shows without a justified reason (see the exceptions below), the coach reserves the right to suspend the fixed time slot for 3 months; further sessions will then be arranged on a case-by-case basis, subject to availability.
• The accepted exceptions are listed below (with documentation where applicable) and apply to late reschedules, late cancellations and no-shows. In these cases, the session is rescheduled at no additional cost.
  • Sudden illness or medical emergency.
  • Family emergency.
  • Technical failure attributable to the platform (Microsoft Teams).

6. Payment

Prices

• The prices published on the website at the time of booking or purchase apply.
• A change in prices does not affect packs already paid.

Invoicing

• An invoice is issued for the payments received, at the end of the month or at the start of the following month.

Single Session

• Payment up to 48 hours before the session.
• Accepted methods: bank transfer.
• The session may be cancelled if payment is not received in time.

Session Packs

• Full payment at the time of purchase.
• Alternative: pay per session. You may instead pay for each session of the pack up to 48 hours before it takes place, at the single-session price. The pack discount is applied at the end: the last session or sessions are charged at a reduced price, or at no charge, until the total you have paid equals the pack price.
• If you stop before completing the pack, you will have paid the single-session price for each session delivered, and nothing more is due.
• If you cancel, with at least 48 hours' notice, a session you have already paid for, the amount is kept as credit for your next session.
• The pack is activated on the date of payment (or, when paying per session, on the date of the first payment).
• Validity: 6 months from the date of purchase.
• Sessions not used within the validity period are not refunded, except where the coach is at fault.
• A session may be cancelled if payment is not received in time.

Ending a Pack Early

• If you end a pack before completing it, the pack discount does not apply: the sessions already delivered are charged at the single-session price, and any amount paid for sessions not yet delivered is refunded within 14 working days.
• Exception: if the process ends earlier by mutual agreement between you and the coach, in a closing session in which it is confirmed that your goals have been achieved, the pack discount is kept. The sessions already delivered are charged at the proportional price of the pack (the pack price divided by the number of sessions), and any difference already paid is refunded within 14 working days.
• A pack is considered ended when you tell us in writing that you are stopping.

B2B Invoicing

• Invoice issued under the terms of the B2B Coaching Agreement.
• Payment term: 30 days after the invoice date.
• Late-payment interest: the statutory rate in force in the Netherlands.

7. Refunds

8. Right of Withdrawal (14 days)

If you are a consumer (not contracting on behalf of a company) and the agreement was concluded at a distance — for example through the contact form or by email, without us being physically together — you have the right to withdraw from the agreement within 14 days, without giving any reason and without penalty.

• The period runs from the day the agreement is concluded.
• To exercise this right, an unambiguous statement by email to mariana.macedo@about-eu.com is enough, informing us that you are withdrawing from the agreement. You may also ask us for the model withdrawal form, or write in your own words.
• Within 14 days of receiving your statement, we refund the amounts paid for sessions not yet delivered, using the same payment method.

If you would like sessions to start within these 14 days, we will ask for your express consent to do so. In that case:

• If the session or pack is fully carried out within the period, you lose the right of withdrawal for that service.
• If only part of the service has been provided when you request withdrawal, you pay a proportional share of the total price for what has already been delivered, which is deducted from the refund.

This right does not apply to business clients (B2B).

9. Intellectual Property

Materials created by the coach specifically for the process (worksheets, exercises, resources) are provided for the coachee's personal use. They may not be reproduced, shared or used commercially without written authorisation from About eu.

10. Limitation of Liability

About eu is not responsible for specific outcomes of the coaching process. Results depend on the coachee's commitment, honesty and action. Coaching does not replace medical, psychological, legal or financial advice.

11. Force Majeure

If the service cannot be provided because of force majeure (serious illness, exceptional circumstances), the coach will notify the coachee as soon as possible and sessions will be rescheduled or refunded.

12. Changes to the Terms and Conditions

About eu reserves the right to update these Terms and Conditions. Changes apply only to new agreements entered into after the date of the update. Agreements already in force keep the terms in the version accepted by the coachee.

13. Complaints

If you are not satisfied with the service, contact us at mariana.macedo@about-eu.com, with the subject line "Complaint", describing the situation. We will respond within 14 days.

If no agreement can be reached, the following section applies.

14. Governing Law and Dispute Resolution

These Terms and Conditions are governed by Dutch law. In the event of a dispute, the parties agree to attempt mediation before going to court. Competent court: Eindhoven, the Netherlands.

15. Contact

For questions about these Terms and Conditions:
mariana.macedo@about-eu.com | about-eu.com