General Terms and Conditions — Portuguese Lessons for Foreigners

About eu | Mariana Teixeira Macedo
Version 1.0 — 5 October 2026

This is a translation for convenience. The Portuguese version is the original text.

1. Identification

Service provider:
Mariana Teixeira Macedo | About eu
Eindhoven, the Netherlands
mariana.macedo@about-eu.com | about-eu.com

KVK number: 42204083. VAT number: to be added as soon as it is issued.

2. Scope

These Terms and Conditions apply to all Portuguese-for-Foreigners lessons provided by About eu, both to individual students (B2C) and to companies (B2B), and form an integral part of the Informed Consent Statement signed by the parties.

3. The Lessons

The European Portuguese lessons for foreigners are personalised to each student's level, goals and context, with a focus on communication from the first session. Grammar serves communication, not the other way around. Lessons can be individual or in a group (see Section 9).

4. Lesson Length and Format

• Standard length: 60 minutes per session.
• Format: online (Microsoft Teams) or in person in Eindhoven (Netherlands), at the client's organisation or a place we choose together.
• The lesson starts at the scheduled time. If the student is up to 10 minutes late, the lesson continues as normal and may be extended, depending on the teacher's availability. Arriving more than 10 minutes late does not give the right to an extension, and the lesson is charged in full.
• If the teacher is more than 10 minutes late, the missing time is made up within the same lesson or, if that is not possible, only the missing time is rescheduled for another day, at no cost.

5. Booking, Rescheduling and Cancellation Policy

Booking

• Individual lessons are booked at least 48 hours in advance, directly with the teacher, from one lesson to the next, or through the booking link (Calendly) shared with enrolled students. This includes the first lesson.
• Group lessons follow the schedule set when the group is formed (see Section 9).

Rescheduling and Cancellation

• You may reschedule an individual lesson at no cost with at least 48 hours' notice. There is no fixed limit on the number of reschedules, as long as this notice is given.
• You may cancel an individual lesson at no cost with at least 48 hours' notice. There is no fixed limit on the number of cancellations, as long as this notice is given.
• Rescheduling and cancellations are communicated by email or, once WhatsApp Business is active, also through it.
• Rescheduling or cancelling with less than 48 hours' notice is treated as a late reschedule or a late cancellation, respectively (see the exceptions below).
• A no-show without notice is treated as a cancellation without notice (see the exceptions below).

Individual Lessons

Group Lessons

• If there are 3 consecutive late reschedules, late cancellations or no-shows without a justified reason (see the exceptions below), the teacher reserves the right to suspend the fixed time slot for 3 months; further lessons will then be arranged on a case-by-case basis, subject to availability.
• The accepted exceptions are listed below (with documentation where applicable) and apply to late reschedules, late cancellations and no-shows. In these cases, the lesson is rescheduled at no additional cost.
  • Sudden illness or medical emergency.
  • Family emergency.
  • Technical failure attributable to the platform (Microsoft Teams).

6. Payment

Prices

• The prices published on the website at the time of booking or purchase apply.
• A change in prices does not affect packs already paid.

Invoicing

• An invoice is issued for the payments received, at the end of the month or at the start of the following month.

Single Lesson

• Payment up to 48 hours before the lesson.
• Accepted methods: bank transfer.

Individual Lesson Packs

• Full payment at the time of purchase.
• Alternative: pay per lesson (individual packs only). You may instead pay for each lesson of the pack up to 48 hours before it takes place, at the single-lesson price. The pack discount is applied at the end: the last lesson or lessons are charged at a reduced price, or at no charge, until the total you have paid equals the pack price.
• If you stop before completing the pack, you will have paid the single-lesson price for each lesson delivered, and nothing more is due.
• If you cancel, with at least 48 hours' notice, a lesson you have already paid for, the amount is kept as credit for your next lesson.
• The pack is activated on the date of payment (or, when paying per lesson, on the date of the first payment).
• Validity: 6 months from the date of purchase.
• Lessons not used within the validity period are not refunded, except where the teacher is at fault.
• A lesson may be cancelled if payment is not received in time.

Ending a Pack Early

• If you end a pack before completing it, the pack discount does not apply: the lessons already delivered are charged at the single-lesson price, and any amount paid for lessons not yet delivered is refunded within 14 working days.
• A pack is considered ended when you tell us in writing that you are stopping.

Group Packs

• Each group member pays individually, in full at the time of purchase. Paying per lesson is not available for group packs.
• The group pack is valid for as long as the group remains active.
• If a student leaves the group, their individual pack keeps its validity so they can move to another group or to individual lessons (subject to availability).

B2B Invoicing

• Invoice issued under the terms of the agreed B2B contract.
• Payment term: 30 days after the invoice date.

7. Refunds

8. Right of Withdrawal (14 days)

If you are a consumer (not contracting on behalf of a company) and the agreement was concluded at a distance — for example through the contact form or by email, without us being physically together — you have the right to withdraw from the agreement within 14 days, without giving any reason and without penalty.

• The period runs from the day the agreement is concluded.
• To exercise this right, an unambiguous statement by email to mariana.macedo@about-eu.com is enough, informing us that you are withdrawing from the agreement. You may also ask us for the model withdrawal form, or write in your own words.
• Within 14 days of receiving your statement, we refund the amounts paid for lessons not yet delivered, using the same payment method.

If you would like lessons to start within these 14 days, we will ask for your express consent to do so. In that case:

• If the lesson or pack is fully carried out within the period, you lose the right of withdrawal for that service.
• If only part of the service has been provided when you request withdrawal, you pay a proportional share of the total price for what has already been delivered, which is deducted from the refund.

This right does not apply to business clients (B2B).

9. Groups — Specific Conditions

Formation and Level

• Groups are formed of students at a homogeneous level (at most one sub-level apart on the CEFR scale).
• Before joining a group, students complete a written level test, sent after Session 0. A1 students (with no prior experience of Portuguese) skip this step — they start from scratch.
• Level compatibility takes into account not just the CEFR scale but also the content already covered in the group in question — a student with prior lessons is not automatically compatible with an A1 group starting from scratch.
• About eu reserves the right not to accept a student into a group if the level is not compatible, and will propose an alternative.
• If no compatible group is available within 4 weeks of purchasing the pack, the student may choose: (a) to keep waiting for a group to form, without losing the pack's validity; or (b) to convert the remaining group lessons into individual lessons, at a ratio of 2 group lessons = 1 individual lesson, reflecting the price difference between the two formats.

Closed Groups and Cycle Length

• Group lessons are always sold in packs of 10 lessons, with a start and end date set when the group forms.
• A group is a closed cycle: once it has started, no new students are accepted until the next cycle begins.

Level Progress

• If a student progresses significantly beyond the group's level, About eu will propose the best available alternative — which may include moving to a higher-level group, where one exists, complementary individual support, or another solution, always agreed with the student in advance.

Dissolution of the Group

• If a group ends up with only one student because the others left, and this is through no fault of that student, About eu offers them the choice between: (a) continuing the remaining pack lessons individually, paying only the difference between the group and individual rate; or (b) pausing the remaining lessons, within the pack's validity, until a new compatible group forms.

Maximum Size

• 4 students per group. About eu does not accept more than 4 students in a group session.

10. Progress and Assessment

The teacher shares progress feedback periodically (typically every 5 sessions). The student may request a level assessment at any time. About eu does not issue diplomas or level certificates — for official certification, the CAPLE exam (University of Lisbon) is recommended.

11. Teaching Materials

Materials created specifically for the student are for their exclusive personal use. They may not be reproduced, shared or used commercially without written authorisation from About eu.

12. Recording of Sessions

Sessions are not recorded by About eu by default. If the student wishes to record for personal use, this must be stated in the Informed Consent Statement. Recording group sessions requires the consent of all participants.

13. Limitation of Liability

About eu does not guarantee that a specific language level will be reached within a given period. Progress depends on the student's commitment, regularity and practice outside the sessions.

14. Force Majeure

If the service cannot be provided because of force majeure, the teacher will notify the student as soon as possible and lessons will be rescheduled or refunded.

15. Changes to the Terms and Conditions

About eu reserves the right to update these Terms and Conditions. Changes apply only to new agreements entered into after the date of the update.

16. Complaints

If you are not satisfied with the service, contact us at mariana.macedo@about-eu.com, with the subject line "Complaint", describing the situation. We will respond within 14 days.

If no agreement can be reached, the following section applies.

17. Governing Law and Dispute Resolution

These Terms and Conditions are governed by Dutch law. In the event of a dispute, the parties agree to attempt mediation before going to court. Competent court: Eindhoven, the Netherlands.

18. Contact

For questions about these Terms and Conditions:
mariana.macedo@about-eu.com | about-eu.com